Your trust is the foundation of our relationship. Protecting your personal information and your funds is our top priority as a cooperative regulated by IDECOOP (Institute for Cooperative Development and Credit).
NetPago, our digital management tool, is protected with SSL encryption and two-step authentication. Every transaction is recorded and you receive an instant alert for each operation on your account, so you always have control and visibility over your funds.
In branch, we always verify the member's identity (valid national ID or passport) before processing any operation, and we apply the AML/KYC validation procedures (anti-money-laundering) required by Dominican regulations, detailed in our Privacy Policy.
COOPACSOL will never ask you for your full password, your PIN or verification codes by phone, WhatsApp or email. If someone does, do not respond and report it immediately.
Best practices to protect your account
- ✓COOPACSOL will never ask for your full password by phone, WhatsApp or email.
- ✓Always verify that you are communicating with our official channels: [email protected], +1 (829) 954-8128 or WhatsApp +1 (829) 638-6430.
- ✓Do not share your NetPago access credentials with third parties.
- ✓Periodically review your account activity and report anything you do not recognize.
Did you notice something suspicious?
Write to us immediately at [email protected], contact us on WhatsApp, or visit any of our offices in Bayahibe, Dominicus or Bávaro. We investigate every report as a priority.