Data Controller: COOPACSOL – Cooperativa de Ahorro y Crédito y Soluciones de Servicios Múltiples.
Email for privacy queries: [email protected]
This policy describes how COOPACSOL collects, uses, protects and manages the personal data of its members, clients and website users, in compliance with Law 172-13 on the Protection of Personal Data.
Data we collect
We may process the following categories of data:
- ✓Identification data: name, national ID, passport.
- ✓Contact information: phone, email, address.
- ✓Financial information: accounts, deposit certificates, credit history.
- ✓Transactional information generated by products and services.
- ✓Technical data on site usage (cookies, IP, browser).
Purposes of data processing
The data is used to:
- ✓Manage savings accounts, certificates and credit.
- ✓Perform AML/KYC validations and fraud prevention.
- ✓Send institutional communications.
- ✓Comply with the legal and regulatory obligations of IDECOOP and other authorities.
- ✓Ensure IT security and operational control.
Legal basis
We process data based on:
- ✓Contractual obligations.
- ✓Regulatory requirements (IDECOOP, Law 155-17, Law 172-13).
- ✓Legitimate institutional interest.
- ✓Explicit consent of the data subject, where applicable.
Data retention
Data will be kept for the time required by Dominican law and for the periods necessary for auditing, anti-money-laundering prevention and regulatory compliance.
Rights of the data subject
Users have the right to:
- ✓Access their data.
- ✓Rectify incorrect information.
- ✓Request cancellation where legally appropriate.
- ✓Object to certain processing activities.
- ✓File complaints with DIGECIT.
Requests
Data transfers
COOPACSOL does not sell or trade personal data. Data will only be shared with:
- ✓Regulatory authorities.
- ✓Contracted technology partners.
- ✓Providers of essential services under confidentiality agreements.
Security
We apply technical, physical and administrative protection measures to safeguard data from unauthorized access, alteration or loss.